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Term and Conditions

Welcome to Swift MEP. These Terms & Conditions govern your use of our website and the services provided by Swift MEP across Dubai.

By accessing our website, requesting a quotation, booking a service or an Annual Maintenance Contract (AMC) plan with us, you acknowledge that you have completely read, understood and agreed to these Terms & Conditions.

1. About Swift MEP

Swift MEP is your trusted MEP solution provider in Dubai with 5 year+ expertise. Core services include but are not limited to: mechanical, electrical, plumbing, HVAC, air conditioning, painting, flooring, handyman and property maintenance for residential and commercial properties across Dubai. All services are delivered by trained technicians using industry best practices and applicable UAE standards.

2. Use of Our Website

You agree to use our website responsibly only for lawful purposes. We reserve the right to restrict or terminate access if our website is misused.

You must not:

  • Attempt to gain unauthorized access to our website or servers.
  • Misuse, copy or distribute website content without written permission.
  • Use the website in any way that interferes with its normal operation.

3. Service Bookings

When you book a service through our site, please provide accurate information including:

  • Your name
  • Contact details
  • Property location
  • Description of the issue

This helps us get things right the first time. All appointments are subject to technician availability and confirmation by Swift MEP. Emergency services are provided based on technician availability and operational capacity.

We reserve the right to reschedule appointments due to unforeseen operational issues, weather conditions or events beyond our control.

4. Quotations, Pricing & Payments

All quotations are provided based on the information available at the time of inspection or customer enquiry.

Unless otherwise stated:

  • Prices are quoted in UAE Dirhams (AED).
  • VAT will be applied where required by UAE law.
  • Additional work outside the agreed scope will require customer approval before commencement.
  • Prices may change if additional faults or hidden issues are discovered during inspection.
  • In case of any price changes, you will be informed promptly and before booking the service.

Payment may be made through the approved payment methods offered by Swift MEP, including online payment, bank transfer, cash or card where available. Late or unpaid invoices may result in delays or suspension of future services.

5. Annual Maintenance Contracts (AMC)

Our AMC plans are designed to keep your systems in a great condition. AMC services generally include scheduled preventive maintenance and repair services as outlined in the selected package.

The following conditions apply:

  • Contract fees must be paid according to the agreed schedule.
  • Services outside the AMC plan will be charged separately.
  • Missed maintenance visits due to customer unavailability may require rescheduling.
  • The contract remains valid only for the covered property and agreed equipment.

6. Customer Responsibilities

To enable us to provide efficient service, it is the responsibility of the customer to:

  • Provide safe and unrestricted access to the property.
  • Ensure electricity and water are available where required.
  • Inform us of any faults before the work begins.
  • Keep contact details accurate and up to date.
  • Obtain building access approvals where they are needed.

7. Emergency Services

Swift MEP offers 24/7 emergency maintenance support subject to technician availability.

While we strive to respond as quickly as possible response times may vary depending on:

  • Traffic conditions
  • Weather
  • Service demand
  • Location
  • Other operational factors

Emergency situations may carry additional charges which will be communicated before work begins.

8. Warranty & Satisfaction

Customer satisfaction is important to us. Warranty terms will be communicated before or upon completion of the work.

Please note that the warranty does not cover:

  • Normal wear and tear
  • Customer misuse or negligence
  • Manufacturer defects
  • Damage caused by third parties
  • Existing issues not identified during inspection

Customers should notify Swift MEP immediately if they experience any issues with completed work.

9. Limitation of Liability

Swift MEP will exercise responsibility in all services. However we shall not be liable for:

Indirect or consequential losses

  • Business interruption
  • Loss of profits
  • Damage resulting from pre-existing defects
  • Delays caused by events beyond our reasonable control

10. Privacy

Your privacy is important to us. We collect, use and protect personal information in accordance with our Privacy Policy. By using our website or services you consent to the collection and processing of your information for service delivery, communication, invoicing and customer support.

11. Changes to These Terms

Swift MEP reserves the right to update its Terms & Conditions at any time. Any changes become effective immediately upon publication on this website and you can check this page to learn about the latest ones.

12. Contact Us

If you have any questions regarding these Terms & Conditions or our services, please contact us at: